1. Acceptance of Terms

By accessing or using Sigora ("the Service"), operated by EI - ENZO ROMA (Agen, France; SIRET 98972292100024), you agree to these Terms of Service, our Privacy Policy, and our Acceptable Use Policy. If you do not agree, do not use the Service.

2. Description of the Service

Sigora is an AI lead-sourcing platform for B2B prospecting. It sources business leads from public and licensed sources, verifies them, scores them by fit and buying intent, and, on your request, reveals verified business contact details that you can export or push to your own tools. Sigora is not a static contact database and is not a CRM; it does not send messages on your behalf. It is a tool you operate to find leads and reach out with your own tools.

3. Eligibility & Account

You must be at least 18 and, if acting for an organization, authorized to bind it. You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. One workspace corresponds to one legal entity. Notify us at contact@sigora.eu of any unauthorized access.

4. Plans & Payment

Paid plans (prices in USD): Starter $99/mo, Growth $299/mo, Scale $799/mo, each with a monthly credit allowance (1,000 / 4,000 / 12,000).
New accounts receive 250 free credits (one-time) to try sourcing. Revealing verified contacts and exporting require a paid plan.
Additional credits can be topped up at your plan's per-credit rate ($0.15 / $0.10 / $0.07).
Credit expiration. Monthly plan credits are refreshed at the start of each billing cycle and do not roll over, unused monthly credits expire at the end of the cycle. Free credits are a one-time grant that does not reset. Expired or forfeited credits have no cash value and are non-refundable.
Billing is monthly via Stripe. We never store card numbers. Applicable taxes are added based on your location.
Prices may change with at least 30 days' notice.

5. Refunds & Cancellation

Payments are non-refundable except: within the first 14 days of a new paid subscription, and only if less than 30% of that period's credit allowance has been consumed. You may cancel anytime from your account settings; you keep paid features until the end of the current billing period, after which the account reverts to the free state. We do not provide prorated refunds for unused time.

6. Acceptable Use & Data

Your use of the Service is governed by our Acceptable Use Policy, which forms part of these Terms. Violations may result in suspension or termination.

Data you obtain through the Service may be used only for your own B2B outreach (the permitted purpose). You may not resell, license, broker, or redistribute it, or use it to build or augment a database, list, or product for third-party access. As you obtain and use lead data, you act as the controller of that data for your outreach and are solely responsible for its lawful use, including any required notices, legal basis, and opt-out handling.

7. AI & data accuracy

The Service uses AI to source, verify, match, and score leads. AI output, including sourced data, fit scores, and buying signals, may be inaccurate, incomplete, or unsuitable for your particular use, and we make no warranty that it is accurate, complete, or lawful for your purpose. You are responsible for verifying the data and for how you use it, including any outreach you conduct with your own tools. We do not use your content to train general-purpose AI models.

8. Intellectual Property

You retain ownership of the content you create. We retain ownership of the Service, its technology, and design. You grant us a limited, non-exclusive, royalty-free license to host and process your content solely to provide and improve the Service. We will never claim ownership of your data.

9. Sub-processors

We use a vetted set of sub-processors to operate the Service. The current list is available to customers on request under our Data Processing Agreement, see /dpa. We will give at least 30 days' notice of a material new sub-processor.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We use commercially reasonable efforts to keep the Service available but do not guarantee uninterrupted, error-free operation, nor any specific outreach results, outcomes depend on many factors outside our control.

11. Limitation of Liability

To the maximum extent permitted by law, Sigora and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. We are not responsible for the acts of third parties (including data sources or your prospects). Our total liability shall not exceed the amount you paid to Sigora in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold Sigora harmless from claims, damages, or expenses (including legal fees) arising from your content, your outreach, or your violation of these Terms or applicable law (including CAN-SPAM, GDPR / ePrivacy).

13. Termination

You may cancel anytime. We may suspend or terminate your access for violation of these Terms or our AUP, fraud, or non-payment. On termination, your data is handled as described in our Privacy Policy.

14. Governing Law & Disputes

These Terms are governed by French law. For EU consumers, mandatory protections of your country of residence may also apply. Disputes shall first be addressed in good faith; failing resolution, they fall under the exclusive jurisdiction of the competent courts of Paris, France, unless mandatory local law requires otherwise.

15. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel or contractors bound by confidentiality obligations, or as required by law (with notice where lawful). Your Customer Data is your Confidential Information; the non-public aspects of the Service are ours. This does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is rightfully received from a third party.

16. Export Controls & Sanctions

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive EU, UN, or U.S. sanctions, and that you are not on any applicable restricted-party or sanctions list. You will not use or make the Service available in violation of applicable export-control or sanctions laws.

17. General

Entire agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, and any order form or plan terms you accept, are the entire agreement between you and Sigora regarding the Service and supersede any prior agreement on that subject.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets. Any prohibited assignment is void.
Severability. If any provision is held unenforceable, the remaining provisions stay in full force, and the unenforceable provision will be limited to the minimum extent necessary to make it enforceable.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party providers, internet failures, attacks, natural disasters, or governmental actions.
Independent parties. The parties are independent contractors; nothing here creates a partnership, agency, or employment relationship.
Notices. We may provide notices by email, through the Service, or by posting. You may send notices to us at contact@sigora.eu.

18. Changes

We may update these Terms and will notify you of material changes at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

19. Contact

Questions about these Terms: contact@sigora.eu.